by Brent Keltner | Dec 20, 2022 | Uncategorized
“I’m not sure Winalytics is a fit for us, but I’m glad to talk if you feel there is a fit,” emailed a VP of Sales whose CEO has expressed interest in partnering with us. My response: “If you can share the top two or three areas you’d like to see your team improve, I...
by Brent Keltner | Dec 13, 2022 | Uncategorized
To build a culture of service to others, focus on personalization. Anyone who has ever volunteered with teens on soup lines will know exactly what I mean. One type of teen will show up on time and do everything asked of them, but do very little to engage patrons they...
by Brent Keltner | Dec 8, 2022 | Uncategorized
“We should always be pushing ourselves and our customers to grow and do better,” is how Marci Trares, VP of Customer Success at Activator, opened our conversation about the Customer Success (CS) team’s role in supporting revenue growth. All CS leaders understand...
by Brent Keltner | Dec 6, 2022 | Uncategorized
“I delete hundreds of emails every day, but I responded to yours. So, let’s get going.” That is how the CEO of an industrial automation company began a meeting with me at a recent conference. His interest was piqued, but he was also in a hurry to get to the point. It...
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